bde99 Privacy Policy

bde99 is a trusted online betting and casino platform in Bangladesh. Protecting the privacy of our users is one of our highest priorities. The main purpose of this Privacy Policy is to clearly inform you of:

• What types of information we collect from you.
• Why that information is collected and how it is used.
• How secure your information is and how long it is stored.
• What rights you have over your data.

All operations at bde99 are secured through SSL encryption technology. We believe that transparency of information and user trust are the foundation of a reliable platform. If this Policy changes, we will publish the update date and a detailed description of the changes.

During account registration, use of services, and use of the platform at bde99, we may collect various types of information. These are detailed below:

2.1 Personally Identifiable Information

• Full name and date of birth.
• Mobile number and email address.
• National ID or passport number (for identity verification).
• Address and postal code.

2.2 Financial Information

• Mobile banking numbers: bKash, Nagad, Rocket, Upay.
• Transaction history — deposits and withdrawals.
• Bonus receipt and wagering history.

2.3 Technical Information

• IP address and device type.
• Browser version and operating system.
• Cookie data and session information.
• Time spent on the platform and navigation patterns.

2.4 Communication Information

• Messages sent to customer support via live chat or email.
• Communications related to complaints or feedback.

bde99 collects and processes your information only for legitimate and specific purposes. We never collect unnecessary information. Our main purposes for collecting data are:

• Account Management: Creating, verifying, and keeping your account secure.
• Identity Verification (KYC): Age and identity verification to prevent fraud and ensure a safe environment.
• Financial Transaction Processing: Successfully completing deposits and withdrawals.
• Customer Support: Resolving your issues and answering your questions.
• Security and Fraud Prevention: Detecting unusual activity and keeping accounts secure.
• Service Improvement: Analysing and improving the platform experience.
• Legal Obligations: Complying with applicable laws and regulations.
• Bonus and Promotional Communications: Sending offers and updates based on your consent.

We never sell your personal information to any third party or rent it out for marketing purposes.

bde99 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and ensuring security.
• Functional Cookies: Remember your preferences, such as language settings.
• Analytical Cookies: Used to analyse platform usage.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

bde99 gives the highest importance to the privacy of your personal information. We never share your information with third parties except in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay) and technical services. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

In cases of court orders, government directives, or legal requirements, we may be required to provide information to the relevant authorities.

5.3 Fraud Prevention

Necessary information may be exchanged with security agencies during anti-money laundering (AML) and fraud detection processes.

bde99 has adopted industry-standard technical and organisational measures to protect your personal information. Our security framework includes the following layers:

• SSL/TLS Encryption: All data transfers between the website and servers are encrypted.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Access Control: Only authorised personnel can access specific data.
• Two-Factor Verification: Two-step authentication for account security.
• Regular Security Audits: Regular audits conducted to identify system vulnerabilities.
• Firewall Protection: Advanced firewall systems to prevent unauthorised access.

However, it is never possible to guarantee complete security when transmitting information over the internet. We therefore ask you to keep your password confidential and log out after using an unfamiliar device.

bde99 stores your information only for as long as necessary. We follow the policies below in determining the retention period:

• Active Accounts: Information is stored for as long as your account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a specified period for legal and regulatory reasons.
• Financial Transaction Records: Retained for the period required under financial regulations and anti-money laundering laws.
• Inactive Accounts: For accounts that have been inactive for a long period, we may notify you in advance and proceed to delete the information.

Once the retention period expires, we securely delete your personal information or anonymise it so that it is no longer personally identifiable.

As a user of bde99, you have several important rights over your own personal information. We respect these rights and help you exercise them:

8.1 Right to Access

You can find out at any time what information we hold about you and how we are using it.

8.2 Right to Rectification

If any of your information is incorrect, you can request a correction or update.

8.3 Right to Erasure

In certain circumstances, such as where there is no legal obligation to retain it, you can request that your information be deleted.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of processing.

8.5 Right to Data Portability

You can request your information in a collected and structured format.

To exercise these rights, please contact our support team. We provide assistance in Bengali via live chat 24/7.

bde99 strictly does not provide services to persons under the age of 21. This is a platform for users aged 21 and above only. Under our policy:

• We do not knowingly collect any information from minors.
• An age verification process is followed at the time of registration.
• If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

If you become aware that a minor is using our platform, please notify us immediately.

bde99 reserves the right to update or amend this Privacy Policy at any time. In the event of changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For significant changes, we will notify you via email or platform notification.
• Continued use of the platform after any changes will be taken as acceptance of the revised policy.

We recommend that you visit this page regularly and stay familiar with the latest policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated support team is available 24 hours a day, 7 days a week to assist you in Bengali.

Our goal is to resolve any privacy-related complaints quickly and effectively. Your trust is our greatest asset.